All domestic shipping is handled through UPS, USPS, or FedEx. International shipments are through Passport shipping services, DHL, or APC. Standard and Priority shipping are available at checkout for your convenience. From the time your order is placed, it could take 2 - 4 business days to receive tracking information. Tracking information for pre-order items will be provided once in production and within 1 – 4 business days.
Yes! We proudly offer worldwide shipping for our high-quality and exclusive products. International shipments are handled by Passport shipping services, DHL, or APC. Please note that international shipping may incur higher fees due to factors beyond our control. These fees are the sole esponsibility of the respective service provider.
It's crucial to carefully review your order before finalizing it to ensure that you've selected the correct size and design. However, if you discover any issues with your order after placing it, please contact our customer support team within 24 hours at customerservice@unitedbyspeed.com. While we will do our best to assist you, please be aware that our shipping team is highly efficient and may process orders as soon as 24 hours after placement. We cannot guarantee changes, but we'll make every effort to help resolve any concerns.
The majority of items will all be shipped together in one package but please note that some item may be shipped separately from the rest of your order. If you believe to be missing any items, please email us right away at customerservice@unitedbyspeed.com
The disappointment of receiving a notification without a package can be frustrating. We strive to collaborate with reliable shipping carriers, but once your items leave our facilities, we can no longer assume direct responsibility for their delivery. In case of a missing package, we recommend contacting your local post office to check if it was redirected to a different location. If you encounter challenges with your delivery, please reach out to our customer service team at customerservice@unitedbyspeed.com within 14 days of the delivery notification. We are here to assist you in filing a claim for your missing package and finding a resolution.
Please reach out to our customer support team promptly at customerservice@unitedbyspeed.com. We will make every effort to accommodate cancellations within 24 hours of order placement, provided that your order has not yet been shipped. Please note that our shipping times are exceptionally fast, so it's crucial to double-check your items, sizes, and address for accuracy before finalizing your order. Once your order has been shipped or if 24 hours have passed since you placed your order, we may not be able to proceed with a cancellation.
Please ensure that all items are in their original, unworn, and unwashed condition before initiating the return or exchange process. We gladly accept returns and exchanges for eligible items within 30 days of receiving your order. Kindly note that we do not accept returns or exchanges for items or any products labeled as 'Final Sale' in the product description. This policy also applies to all items in our Limited Drop collections. To initiate a return or exchange, all customers are required to contact us at customerservice@unitedbyspeed.com.
We strive to offer convenient returns and exchanges. Please be aware that we cannot refund the original shipping fees for your order when requesting a product refund or exchange. Additionally, if the return or exchange is due to an error on your part, you will be responsible for the postage fees. However, if our fulfillment team made an error, we will cover the shipping costs. For international orders, we manage the entire process, including shipping the new item, except for any duty fees which are the customer's responsibility. Please note that returns or exchanges are not available for products from our Final Sale or Limited Drop collections. If you require further assistance or have questions, please don't hesitate to contact us at customerservice@unitedbyspeed.com.
We strive to process exchanges or issue refunds promptly. Typically, once your return reaches our fulfillment center, we aim to send the exchanged items or process a refund within 2-4 business days.
We will aim to respond to your email within 48 hours. Rest assured that your email will be received and addressed promptly. In case of multiple emails, the response time will be based on the timestamp of the latest email.
The transaction in your account is a pending charge and will be automatically refunded within 24 hours. If the charge remains pending after this period and you haven't received an order confirmation email, please reach out to your bank or card provider. Additionally, please contact our customer service team at customerservice@unitedbyspeed.com for further assistance.
Upon receiving and approving the returned item, your refund will be processed and should appear on your original payment method within 5-7 business days, depending on your financial provider.
Our high-quality products are carefully sourced from top mills, meticulously measured, and preshrunk to ensure an optimal fit and to prevent shrinkage after washing. To maintain the longevity of your attire and ensure its best care, we recommend washing your new outfit inside-out in cold water and allowing it to air dry.
United By Speed (UBS) is a premium, exclusive brand with a mission to become the foremost luxury choice for the car enthusiast community. We take pride in offering high-quality products and experiences that cater to the unique passions and tastes of automotive enthusiasts worldwide.
